Exchange & Refund Policy

  1. Exchange Policy

1.1 Eligibility for Exchange

You may request an exchange under the following conditions:

  • The item is unused, unworn, unwashed, and in its original condition.
  • All original tags, packaging, and accessoriesmust be intact.
  • The exchange request is made within 7 daysof receiving the order.

1.2 Exchange Process

To initiate an exchange:

  1. Send an email to tiarasourcing@gmail.comwith your order number and the reason for the exchange.
  2. Our team will review your request and share return instructions.
  3. Pack the product securely and ship it to the return address provided.
  4. After inspection, we will process the exchange within 3–5 business days.

1.3 Exchange Shipping Costs

  • Customers must bear the shipping cost for returning the item.
  • Replacement shipping from our side will be free of charge.
  • If the received product is defective or incorrect, the return shipping cost will be reimbursed.

1.4 Non-Exchangeable Items

The following items cannot be exchanged:

  • Used, washed, or altered items
  • Items without original packaging or tags
  • Customised garments
  1. Refund Policy

2.1 Eligibility for Refund

Refunds are provided only under these conditions:

  • You received a defective, damaged, or incorrect
  • You submit a refund request within 48 hoursof delivery with photo/video proof.
  • The item is returned unusedand in original packaging.

Note: Refunds are not issued for size-related issues. Such cases qualify only for exchange (refer to Section 1).

2.2 Refund Process

  • Email tiarasourcing@gmail.comwith your order details and proof (photos/videos).
  • Once approved, return the item as instructed.
  • After inspection, your refund will be processed within 5–7 business days.

2.3 Refund Mode

Refunds will be issued via:

  • Original mode of payment (UPI / Card / Net Banking), or
  • Store credit / Gift card

For COD orders, refunds will be issued via:

  • Bank transfer, or
  • UPI

2.4 Non-Refundable Items

Refunds are not provided for:

  • Items returned without prior approval
  • Items damaged due to customer handling
  • Customised orders
  1. Order Cancellation

3.1 Before Dispatch

You may cancel your order before dispatch by contacting:

Email: tiarasourcing@gmail.com
Phone: 9686888334

A full refund will be issued for prepaid orders.

3.2 After Dispatch

Once the order has been shipped:

  • Cancellation is not
  • You may request an exchangeafter delivery (refer to Section 1).
  1. Damaged or Defective Products

If you receive a damaged or defective product:

  • Notify us within 48 hoursof delivery.
  • Provide clear photos/videosfor verification.
  • We will arrange a replacementor issue a refund, as applicable.
  1. Return Shipping Address

Tiara Uniforms
Registered as: Great Traders
GST No: 29ABIPI4199K1Z0
2561, 1st Floor, 20th Main Rd, AECS Layout – A Block
AECS Layout, Singasandra
Bengaluru, Karnataka – 560068, India
Phone: 96868 88334

  1. Contact Us

For any queries regarding exchanges, refunds, or returns:

 Email: tiarasourcing@gmail.com
 Phone: 9686888334
 Support Hours: 9:30 AM – 7:00 PM (Monday to Saturday)